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Operations Support L2 Analyst

Location: Vadodara / India | Contract type: Full time

We are a market leading independent retail & business systems integrator & managed service provider, based in Abingdon & Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice.

The role

The Operations Support L2 Analyst role is required to ensure that all incidents managed directly are logged, investigated, resolved, and closed to the satisfaction of the client, within agreed service level agreement timescales.

Requirements

2+ Years of IT Support experience. Typically one who has experience in helpdesk support, support desk, service desk environment. Preference is incident management work area.

Understand ITIL Framework – certification not required

Working knowledge of basic SQL & Operating System i.e. Windows, Linux etc.

Must have basic knowledge of SSMS.

Problem solving – Resolve problems while maximizing efficient use of computing resources.

Understanding on basic networking concepts and devices.

Good communication skills

Comfortable to work in 24/7 environment

Why should you apply?

You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes.

We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis.

Our teams work hard, so we also know that it’s important to have some fun, and our social committees in both offices organize regular events for our teams and our families!

At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing

Life @ PMC

We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver.

Before applying please review our privacy notice for job applicants.

When you apply for a position with us you are confirming that you have read and understood the information set out in our Privacy Notice for Job Applicants. As such you are voluntarily providing personal information gathered in the recruitment process. This information will be used for the purposes of your application to work with Paul Mason Consulting or any of our customers, based on lawful reasons contained in our policy. If your application is not taken forward for any reason, we will still retain all personal information gathered during the recruitment process for a period of 12 months. This is in order to contact you about other work we feel may be of interest.

You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.

To apply please e-mail your CV and brief covering letter to
india.recruitment@pmccommerce.com