About us / Careers / Vacancies
Service Desk Support Analyst
Location: Abingdon / United Kingdom | Contract type: Full time
At PMC we are passionate about the important role technology must play within retail and D2C, we combine this with flexible IT services and solutions. Over the last 20+ years we have grown to over 500 employees across our two locations, helping to better manage our client’s IT systems and drive change through our open, honest, and direct approach.
This role is office based
- Answer incoming calls in a professional and courteous manner, in line with company standards and within set SLAs
- Log calls accurately, in real time, and to company standard in IMS, relating to all data including initial problem description; Assignment to third parties; Actions taken; Call closure
- Support the application support management team to continually improve the standard operating procedures and support best practices
- Manage tickets through to resolution, ensuring all updates and relevant communications are recorded.
- Provide caller with their unique ticket reference number • Analyse the reported problems
- Make outbound calls to customers and 3rd parties ensuring all the relevant information is passed on and accurately logged
- Provide regular client and internal communication on assigned activity and incidents
Life @ PMC
Before applying please review our privacy notice for job applicants.
When you apply for a position with us you are confirming that you have read and understood the information set out in our Privacy Notice for Job Applicants. As such you are voluntarily providing personal information gathered in the recruitment process. This information will be used for the purposes of your application to work with Paul Mason Consulting or any of our customers, based on lawful reasons contained in our policy. If your application is not taken forward for any reason, we will still retain all personal information gathered during the recruitment process for a period of 12 months. This is in order to contact you about other work we feel may be of interest.
You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.
To apply please e-mail your CV and brief covering letter to
hrteamuk@pmccommerce.com
