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Subject Matter Expert (Application Support)
Location: Vadodara / India | Contract type: Full time
We are a market leading independent retail & business systems integrator & managed service provider, based in Abingdon & Baroda. We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice.
The role
The role oversees the transition of new clients and technology integration to our Level 1 and Level 2 support teams. Candidate with a proven track record of successfully managing client transitions, driving standard operating procedures, and providing technical mentorship to team members.
Requirements
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Comprehensive understanding of the ITIL Framework (certification preferred).
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Proven ability to collaborate effectively with cross-functional teams.
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Demonstrated capability to mentor and train team members.
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In-depth knowledge of standard operating procedures and support best practices.
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Proficiency in Windows troubleshooting and SQL.
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Expertise in diagnosing problems through the analysis of logs, error messages, and application performance.
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Experience with MS SQL, including the ability to independently run and create basic queries to retrieve results from the database and perform modifications.
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Good communication skills
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Comfortable to work in 24/7 environment
Why should you apply?
- You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes.
- We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis.
- Our teams work hard, so we also know that it’s important to have some fun, and our social committees in both offices organize regular events for our teams and our families!
- At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing.
Life @ PMC
Before applying please review our privacy notice for job applicants.
When you apply for a position with us you are confirming that you have read and understood the information set out in our Privacy Notice for Job Applicants. As such you are voluntarily providing personal information gathered in the recruitment process. This information will be used for the purposes of your application to work with Paul Mason Consulting or any of our customers, based on lawful reasons contained in our policy. If your application is not taken forward for any reason, we will still retain all personal information gathered during the recruitment process for a period of 12 months. This is in order to contact you about other work we feel may be of interest.
You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.
To apply please e-mail your CV and brief covering letter to
india.recruitment@pmccommerce.com
