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Events / Scale and Beyond: Commerce Leaders Forum

Scale and Beyond: Commerce Leaders Forum

Events / Scale and Beyond: Commerce Leaders Forum

Scale and Beyond: Commerce Leaders Forum

About the event

If you’re leading digital growth, customer experience or enterprise transformation, this event is designed for you.

You’ll leave with exclusive data, practical strategies and real-world case studies showing how today’s fastest-moving brands are scaling unified commerce, building agility and unlocking profitable growth.

Commerce is no longer a set of disconnected channels. It’s a single, seamless ecosystem.

Today’s customer doesn’t think in silos. They expect connected, continuous journeys – and they reward the brands that deliver them. The leaders pulling ahead are those turning complexity into clarity, unifying systems and touchpoints to create real-time, revenue-driving experiences.

Join us for our event, Scale and Beyond: Commerce Leaders Forum, where our speakers will reveal fresh industry benchmarks, dive into the challenges leaders are facing, explore the AI-driven future of commerce, and see how the power of unified commerce can support smarter growth.

What to expect

A forum built for leaders driving change

Our event isn’t just another industry update - it’s a working forum for senior leaders who need to turn transformation into traction. Expect curated insights, high-value networking and strategies you can take back to your boardroom the next day.

Exclusive insights from Retail Economics

Richard Lim (CEO at Retail Economics) reveals exclusive benchmarks from over 100 senior retail leaders. Together, we’ll unpick the findings, zoom into the most pressing challenges and share practical takeaways that leaders can act on immediately. Richard will frame the 'why now' - focusing on why unified commerce is no longer optional, but the critical path to growth.

Overcoming barriers to unified commerce

For many businesses, the question isn’t why unified commerce, but why not - legacy systems, integration hurdles and operational silos remain major blockers. In this session, we’ll explore how brands are overcoming these challenges in practice, with live client stories showing what seamless integration looks like at scale.

AI as the defining technology of commerce

In her keynote, Katie will explore how responsible AI is reshaping marketing, operations and CX. Learn from real-world examples of 'stealable innovation', gain practical steps for adopting AI without destabilising core operations, and look ahead to how Agentic AI will redefine customer experience.

Tailored for decision-makers

This forum is built for C-suite and digital leaders - CIOs, CMOs, IT Directors and Heads of Digital & eCommerce. If you’re driving the next wave of transformation, this is where you belong.

If you are building what’s next in unified commerce, this is where it starts.

Key speakers​

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