What we do / Managed IT services
Personal approach - global capabilities
What we do / Managed IT services
Personal approach - global capabilities
Delivering for over 120 retail and commerce customers across 24 countries, our managed services suite encompasses a broad range of technologies and applications. Our market-leading approach to service design, transition and governance ensures that you can trust us for a seamless support service.
We have a proactive approach to service quality with a strong toolset of automated applications, enabling us to provide stronger and quicker support. Our service governance will make you feel confident that we will ensure your success as our customer.
With a proven track record of trusted quality delivery alongside relevant skillsets and experience, our team of 150+ domain experts have all the tools needed to provide an outstanding service.
Our services
Estate Observability
Gain unparalleled insight into your retail IT landscape with our Estate Observability service. We consolidate data sources into a single, easily accessible platform, ensuring you have a clear, holistic view of your operations at all times.
Service desk
The PMC service desk ensures a single point of contact to log IT issues and make service requests, for customer-facing staff and back-office teams, relying on an IT infrastructure to run their business.
Application management
PMC provides second and third-line technical support for IT issues and service requests, escalated from an internal or external Service Desk, in order to restore service and functionality of store and business systems.
Database management
PMC provides database administration (DBA) Services, ranging from a full administration and management service to smaller more targeted Support and Monitoring solutions, to deliver high database performance and availability.
Unified endpoint management
PMC uses Kaseya VSA enhanced and developed in-house specifically to provide a unified endpoint management solution specifically for retailers. We also partner with security specialists Sophos and can provide integrated security solutions alongside our UEM offering.
Deployment services
PMC provides IT and engineering resources for hardware and software installation, configuration changes, or deinstallation of equipment for new store locations, relocations, or existing stores of any retail format. Our services ensure day-to-day systems uptime and mitigate future risk.
Hardware maintenance
PMC engineers specialise in hardware maintenance services, catering to the specific needs of various store locations and points of sale.
Outcomes we deliver
Smoother in-store trading
Improved stability and reduced downtime for a global fashion retailer across 500 stores, improving trading efficiency and customer experience.
Smoother in-store trading
Improved stability and reduced downtime for a global fashion retailer across 500 stores, improving trading efficiency and customer experience.
Extending legacy lifespan
Extension of legacy applications for a nationwide charity, creating increased time and space for a replacement solution to be procured and implemented.
Extending legacy lifespan
Extension of legacy applications for a nationwide charity, creating increased time and space for a replacement solution to be procured and implemented.
Improved customer experience
Increased POS efficiency at a high street retailer through outsourced database management, leading to reduced queue times.
Improved customer experience
Increased POS efficiency at a high street retailer through outsourced database management, leading to reduced queue times.
Smoother in-store trading
Improved stability and reduced downtime for a global fashion retailer across 500 stores, improving trading efficiency and customer experience.
Smoother in-store trading
Improved stability and reduced downtime for a global fashion retailer across 500 stores, improving trading efficiency and customer experience.
Extending legacy lifespan
Extension of legacy applications for a nationwide charity, creating increased time and space for a replacement solution to be procured and implemented.
Extending legacy lifespan
Extension of legacy applications for a nationwide charity, creating increased time and space for a replacement solution to be procured and implemented.
Improved customer experience
Increased POS efficiency at a high street retailer through outsourced database management, leading to reduced queue times.
Improved customer experience
Increased POS efficiency at a high street retailer through outsourced database management, leading to reduced queue times.
Why PMC for managed IT services?
An exact fit
Our bespoke service design is based on outcomes and is tailored to each customer. We know it’s difficult to create, so our capabilities and infrastructure allow us to meet the exact requirements using best-of-breed toolsets.
Domain experts
Packed full of industry experts, our team are ready to deliver an outstanding level of service quality. With honesty and integrity as our core values, we have an open, honest, and direct dialogue to deliver successful outcomes.
Scalable
Within PMC, our services model ensures that customers have access to scalable support. We help minimise the impact on business operations, and our success is proven with an average customer lifespan of 5+ years.
Meet the team
Service summaries
