Case Studies - PMC

Case Studies

Discover success stories highlighting talent-driven partnerships with our customers.

Case Studies

Customer experience transformation for Crew Clothing

Crew Clothing Company urgently needed to innovate their in-store customer experience, particularly in the face of pandemic-related store....

Enhancing Customer Experience and Saving Time for School Uniform Shoppers

Banner Ltd, a specialist school uniform retailer, faced the challenge of enhancing customer satisfaction during peak Back to School...

Payment innovation and streamlined in-store operations for Specsavers

Specsavers in Australia annually serves the vision needs of over 4 million customers across its extensive network of 380+ stores, representing more....

Enabling digital growth for Signet Jewelers

Signet Jewelers, the world’s largest retailer of diamond jewellery, faced the urgent need to enhance its digital capabilities amidst the challenges brought about by Covid-19. PMC stepped in as a strategic partner, initially....

Fast-Tracking Market Launch for Pluxee During Testing Times

When world-leading employee benefits and engagement solutions company Pluxee, found itself in need of further resources....

Navigating Connectivity Challenges for World Duty Free

Global travel experience player Avolta, operate the World Duty Free stores on-board P&O ferries, with approximately 70 payment devices...

Enhancing Performance and Security with Strategic Database Migration

In 2020, a major player in the customer-facing services industry presented PMC with a significant challenge: to upgrade their ...

Elevating User Experience for a Legacy System

A leading consumer-facing business faced on-going challenges with their legacy desktop application. This system had been the cornerstone of their Contact Centre operations for years, handling everything from sales and management of products, and reservations.

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