Primark develops global POS strategy and selects providers leveraging PMC’s consultancy expertise

PMC’s consultancy solution had three phases, the first being to complete a market review of the POS application and Support Services vendor landscape in the US. This leveraged the PMC consultancy team’s extensive knowledge and gave Primark an assessment of the future direction of retail POS applications, covering traditional, new disruptive providers and Build options. The consultants provided a report of the pros and cons relative to the needs of Primark based on a detailed functional and technical evaluation, as well as suitability of the solution for other markets enabling Primark to make an informed decision on the vendors to include in the selection process.

PMC then provided executive level consultancy to support Primark in mapping out a high-level global POS strategy and supporting the leadership team to secure board sign-off on the approach.

Once Primark had decided on the shortlist the second stage was to initiate, then execute the RFP process using PMC’s RFP process framework. This involved gathering requirements, drafting the RFP documents, briefing the vendors, collating the responses to enable the Primark stakeholders to evaluate and score the vendor responses to determine which vendors would go through the final stage of selection.

Following execution of the final selection process and subsequent selection of the preferred vendor, PMC supported the business case submission prior to the project delivery phase starting. PMC went onto support the transition and go-live of new service providers for Help Desk Store builds and Field Services ahead of the new application go-live.