Case studies
PMC Enhances Customer Experience for Select Fashion
Deployment Efficiency
Achieved rapid IT infrastructure transformation.
Database Integration to 50 Databases
Successfully integrated and managed.
System Reliability
Significantly reduced incident alerts.
Challenge
Inefficient Database Management Disrupting Retail Operations
Approach
Expert Diagnosis and Strategic Outsourcing
Recognising that the issue was beyond the expertise of their internal teams, Select Fashion sought out PMC for their specialist skills in database management. PMC proposed a comprehensive health check to diagnose the underlying problems. This assessment led to the strategic decision to fully outsource the administration and management of nearly 50 critical databases to PMC. By leveraging PMC’s deep expertise, Select Fashion aimed to optimise their IT infrastructure, allowing their staff to focus on delivering superior customer service.
Solution
Revamping Database Management for Enhanced Reliability
Outcome
Improved System Performance and Customer Satisfaction
With PMC’s expert management, Select Fashion saw a significant reduction in incident alerts and an overall improvement in service levels. The enhanced reliability of their IT infrastructure directly contributed to better customer satisfaction and loyalty. With fewer disruptions and more efficient service, Select Fashion is now well-positioned to explore further modernisation efforts, such as phasing-out outdated POS hardware and upgrading their applications, all under the expert guidance of PMC.
We need our customers to be served quickly to avoid long queues and losing them in store. It’s all about improving the customer journey. Having reliable infrastructure is key to this – which in turn relies on good quality data.
PMC and the team were invaluable in resolving this and it helped build the relationship; we have complete faith in them. PMC is always our first port of call if there are any issues.
Our latest case studies
Explore the latest thinking on technology trends and in-market case studies.
Ann Summers is a bold retail brand with a proud family heritage - rising from humble beginnings to become a staple of the British high street.
High street fashion retailer Primark required a worldwide Point of Sale (ePOS) strategy and suitable solution providers that would work across existing and prospective global markets, starting initially with the US.
Signet Jewelers, the world’s largest retailer of diamond jewellery, faced the urgent need to enhance its digital capabilities amidst the challenges brought about by Covid-19.
Ann Summers is a bold retail brand with a proud family heritage - rising from humble beginnings to become a staple of the British high street.
Crew Clothing Company urgently needed to innovate their in-store customer experience, particularly in the face of pandemic-related store closures and reduced foot traffic.
Signet Jewelers, the world’s largest retailer of diamond jewellery, faced the urgent need to enhance its digital capabilities amidst the challenges brought about by Covid-19.
