Case studies
Upgrading IT Infrastructure to Support Rapid Growth at Fat Face
Operational Efficiency
Implemented a new mail order system, consolidating operations and improving service.
Stock Management
Transferred approximately 40,000 stock units to a new mail-order warehouse.
Faster Delivery
Achieved next-day delivery for orders dispatched by 3pm, enhancing customer satisfaction.
Challenge
Outdated IT infrastructure unable to support business growth plans
Fat Face, a rapidly growing multi-channel clothing brand known for its high-quality men’s, women’s, and children’s wear, operates across the UK and France with a home shopping channel. Facing issues from fragmented and outdated IT systems, Fat Face required a robust infrastructure to support its growth. The existing Merchandise Management System (MMS) had not been upgraded for four years, necessitating an upgrade to address inefficiencies and support future expansion.
Approach
Strategic upgrade supported by experienced project management teams
Solution
Comprehensive system enhancements
Outcome
Improved efficiency and customer service
Our growth brings the issues that any business faces when it goes through exponential growth. A key problem was that our systems were fragmented and our infrastructure had been built in a fairly haphazard way. We needed to solidify the infrastructure and put the systems in place that could handle business volumes going forward and cope with similar growth increases over the next three to four years.
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