Enabling Bravissimo’s Business Growth with Web Development and Testing Services
Efficient Support
Provided swift resolution for Bravissimo TopDesk (ITSM) calls.
Improved Performance
Enhanced system reliability and minimised production issues.
On-Time Shipments
Maintained high levels of customer service and timely warehouse shipments.
Challenge
Rapid Business Growth Leading to IT Resource Constraints
Bravissimo, a rapidly growing omni-channel retailer, faced significant challenges due to in-house IT resource constraints. As the business continued to expand, the demand for development, testing, and support across multiple web platforms increased. Additionally, as their portfolio of systems and applications grew, they required improved quality assurance to ensure everything ran smoothly.
Approach
A Strategic Partnership to Support Scaling Needs
Recognising the need for external expertise, Bravissimo partnered with PMC to address their IT challenges. PMC took on the responsibility of managing migration and enhancement projects for Bravissimo's back-office applications. To further support Bravissimo’s operational efficiency, PMC implemented a managed Testing programme that included Automated Testing and ongoing process improvements. This ensured that Bravissimo’s business processes remained streamlined and effective.
Solution
Comprehensive IT Support and Continuous Improvement
PMC provided a robust solution tailored to Bravissimo’s specific needs. This included the implementation of Automated Testing to rigorously test updates and new features before deployment. PMC also offered continuous support for Bravissimo TopDesk (ITSM) calls, ensuring swift resolution of any issues. By optimising Bravissimo’s IT infrastructure, PMC enabled the retailer to focus on delivering superior customer experiences while maintaining system reliability.
Outcome
Sustained Operational Excellence and Customer Satisfaction
With PMC’s involvement, Bravissimo achieved significant improvements in their IT operations. The swift handling of change requests and the robust project governance ensured that customer service levels and on-time warehouse shipments were consistently maintained. The Testing and Quality Assurance services provided by PMC delivered excellent system performance, cost savings, and minimised the risk of production environment issues. Regular communication and service reviews ensured transparency and maintained high standards of service delivery.
The team at PMC are highly skilled and able to work on old and new technology alike. Their greatest asset is their level of pragmatism and willingness to undertake any task, great or small, and take it to completion.
Danny Dawes
IT Director at Bravissimo
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