Improving efficiency for Musgrave Group through a unified EPOS solution

Unified EPOS Implementation

Standardised over 5,000 POS lanes across 3,000+ stores in Ireland, the UK, and Spain, ensuring consistent customer experiences.

Cost Efficiency

Achieved significant cost reductions through bulk purchasing and streamlined support by consolidating to a single EPOS solution.

Right fit

Identified and implemented the ideal EPOS solution to meet Musgrave Group’s specific needs for optimal performance.

Challenge

Fragmented EPOS Systems causing inefficiencies across Musgrave Group's Estate

The Musgrave Group, operating over 3,000 local food stores across Ireland, the UK, and Spain, faced significant challenges due to the fragmented nature of their existing EPOS (electronic point of sale) systems and hardware. This fragmentation led to inefficiencies in support, communication, and management, hindering the group’s ability to deliver a consistent shopping experience. To streamline operations, reduce costs, and enhance the customer experience, Musgrave decided to implement a unified EPOS software and hardware solution across all stores. The next step was to select the appropriate solutions and suppliers—a process requiring specialist expertise.

Approach

PMC's 5-Stage Selection Methodology

Musgrave Group engaged PMC to manage the selection process. PMC deployed a team of consultants and subject matter experts (SMEs) to execute their proven 5-stage selection methodology. The engagement began with stakeholder interviews and store visits to understand the key business drivers and system requirements. This thorough process led to a clear set of defined requirements, formalised in a request for information (RFI) sent to a long list of potential suppliers. PMC then evaluated the RFI responses, shortlisted the suppliers, and issued a detailed request for proposal (RFP) covering the specific requirements and commercial model.

Solution

Guided Supplier Selection and Evaluation

Throughout the supplier selection process, PMC’s team managed supplier liaison, arranged solution demonstrations, and supported Musgrave during supplier evaluations. Their industry insight and methodical approach enabled Musgrave to make an evidence-based decision that best suited their needs. PMC’s involvement continued during commercial discussions, ensuring that service level agreements were appropriately structured and the implementation project was set up for successful delivery.

Outcome

Streamlined Operations and Improved Customer Experience

With PMC’s guidance, Musgrave Group successfully selected a unified EPOS solution that met all their operational and commercial needs. The process, managed by PMC, allowed Musgrave to make a well-informed decision efficiently, leading to streamlined operations, reduced costs, and a consistent customer experience across all stores.

 

PMC brought invaluable market insight to bear on our search for a new solution that will deliver a step change in the shopping experience we deliver to our customers. Their ability to drive out our complex requirements and focus on the right criteria for selection gave us confidence in our decision-making.

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