Scaling Smarter: Conversations with PMC | Episode 1 – Commerce at the Crossroads
Paul Mason
Founder, PMC
Sharon Baylay-Bell
Non-Executive Chair, PMC
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Episode summary:
Retail and commerce are at a defining moment.
In the first episode of Scaling Smarter: Conversations with PMC, host Natalie Berg (Retail Disrupted) is joined by Paul Mason, Founder of PMC, and Sharon Baylay-Bell, Non-Executive Chair at PMC, to explore why commerce is at an inflection point and what leaders must do next to stay competitive.
From rising customer expectations and fragmented data, to legacy systems and accelerating change, commerce leaders are under more pressure than ever. With over 20 years of heritage in mission-critical retail systems and a new chapter of growth backed by BGF, PMC sits at the heart of this moment.
This episode explores the future of retail, commerce transformation, leadership priorities and how technology and trusted partners can support long-term growth.
Key topics explored in this episode:
- The state of retail today – what’s keeping commerce leaders awake at night.
- Prioritising under pressure – how to focus when everything feels urgent.
- PMC’s story and culture – the heritage that continues to define the business.
- Why now matters – why this is a pivotal moment for commerce transformation.
- Evolution of PMC – from retail operations to digital, graphene, consulting and managed services.
- Winning strategies for 2030 – what will separate winners from losers in retail over the next decade.
- Confidence, clarity and partnerships – why trusted partners are more important than ever.
Whether you’re navigating legacy complexity, scaling digital commerce, or rethinking how technology supports growth, this conversation provides a grounded, leadership-level perspective on what comes next.
