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PMC empowers retailers and brands with technology services that balance legacy support and modern innovation. With over 20 years’ experience, 500+ experts and operations across 24 countries, we deliver consulting, engineering, platforms and managed services that drive customer-centric transformation and measurable business outcomes.
PMC helps businesses navigate complex technology decisions with clarity and confidence. From strategy and platform selection to architecture, governance and capability building, we deliver independent, practical advice that aligns technology with commercial goals, drives performance and accelerates measurable outcomes.
PMC ensures successful project outcomes from concept to completion. Combining independent accountability, pragmatic governance and deep retail technology expertise, we deliver project management, business analysis and change management services that keep initiatives on track, maximise adoption and realise measurable business benefits.
PMC delivers tailored software engineering teams for commerce and digital transformation. From cloud, DevOps and application modernisation to commerce platforms, data solutions and product development, we provide seamless, cost-effective engineering partnerships that integrate with your team, accelerate delivery, and drive measurable business outcomes.
PMC delivers digital services that turn platforms into growth drivers, not blockers. We align technology with business goals to improve performance, enhance customer journeys and scale systems reliably. From strategy and development to optimisation and long-term support, our adaptable, collaborative approach ensures measurable impact and lasting value.
PMC delivers tailored testing and automation solutions across digital, POS and integrated systems. Combining manual, automated and strategic testing approaches, we accelerate time-to-market, reduce risk and ensure stable, high-quality solutions – helping businesses maintain reliability, efficiency and long-term success in complex IT environments.
Graphene delivers modular, composable solutions that enhance customer experience, streamline operations and provide meaningful data insights. Tailored for multi-channel retail, it enables rapid feature deployment, seamless integration and cost-effective scalability – giving businesses flexibility, speed-to-market and control without legacy constraints.
PMC delivers tailored managed IT services across retail and commerce environments, including service desk, application and database management, hardware support and endpoint management. Our proactive, scalable approach ensures system stability, optimises operations and enhances customer experience while providing trusted, expert support globally.
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
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Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
PMC powers mission-critical commerce operations for global brands. Combining consulting, engineering and 24/7 managed services, we bridge legacy and modern architectures, reduce risk and accelerate outcomes – helping retailers scale smarter in today’s customer-centric, globally connected market.
PMC is built on honesty, ownership, and collaboration. We do the right thing for our customers and people, go the extra mile and deliver outcomes with integrity – driving trust, performance and lasting partnerships across our global business.
Our leadership team blends decades of commerce technology experience with a shared commitment to innovation and impact. Guided by integrity and expertise, they lead PMC’s mission to deliver trusted technology solutions for global retailers and brands.
PMC partners with leading technology providers – strategic platforms, alliance partners and service providers, to deliver seamless, innovative solutions. Together, we unlock flexibility, scalability and value, helping retailers and brands accelerate transformation with trusted global technologies.
PMC is committed to creating meaningful social impact in the UK and India. Through employee-led initiatives and long-term charity partnerships, we support education, inclusion, and well-being – empowering communities while building a culture of responsibility and care.
PMC empowers retailers and brands with technology services that balance legacy support and modern innovation. With over 20 years’ experience, 500+ experts and operations across 24 countries, we deliver consulting, engineering, platforms and managed services that drive customer-centric transformation and measurable business outcomes.
PMC helps businesses navigate complex technology decisions with clarity and confidence. From strategy and platform selection to architecture, governance and capability building, we deliver independent, practical advice that aligns technology with commercial goals, drives performance and accelerates measurable outcomes.
PMC ensures successful project outcomes from concept to completion. Combining independent accountability, pragmatic governance and deep retail technology expertise, we deliver project management, business analysis and change management services that keep initiatives on track, maximise adoption and realise measurable business benefits.
PMC delivers tailored software engineering teams for commerce and digital transformation. From cloud, DevOps and application modernisation to commerce platforms, data solutions and product development, we provide seamless, cost-effective engineering partnerships that integrate with your team, accelerate delivery, and drive measurable business outcomes.
PMC delivers digital services that turn platforms into growth drivers, not blockers. We align technology with business goals to improve performance, enhance customer journeys and scale systems reliably. From strategy and development to optimisation and long-term support, our adaptable, collaborative approach ensures measurable impact and lasting value.
PMC delivers tailored testing and automation solutions across digital, POS and integrated systems. Combining manual, automated and strategic testing approaches, we accelerate time-to-market, reduce risk and ensure stable, high-quality solutions – helping businesses maintain reliability, efficiency and long-term success in complex IT environments.
Graphene delivers modular, composable solutions that enhance customer experience, streamline operations and provide meaningful data insights. Tailored for multi-channel retail, it enables rapid feature deployment, seamless integration and cost-effective scalability – giving businesses flexibility, speed-to-market and control without legacy constraints.
PMC delivers tailored managed IT services across retail and commerce environments, including service desk, application and database management, hardware support and endpoint management. Our proactive, scalable approach ensures system stability, optimises operations and enhances customer experience while providing trusted, expert support globally.
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
Get the latest events announcements about PMC
Upcoming Events
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
PMC powers mission-critical commerce operations for global brands. Combining consulting, engineering and 24/7 managed services, we bridge legacy and modern architectures, reduce risk and accelerate outcomes – helping retailers scale smarter in today’s customer-centric, globally connected market.
PMC is built on honesty, ownership, and collaboration. We do the right thing for our customers and people, go the extra mile and deliver outcomes with integrity – driving trust, performance and lasting partnerships across our global business.
Our leadership team blends decades of commerce technology experience with a shared commitment to innovation and impact. Guided by integrity and expertise, they lead PMC’s mission to deliver trusted technology solutions for global retailers and brands.
PMC partners with leading technology providers – strategic platforms, alliance partners and service providers, to deliver seamless, innovative solutions. Together, we unlock flexibility, scalability and value, helping retailers and brands accelerate transformation with trusted global technologies.
PMC is committed to creating meaningful social impact in the UK and India. Through employee-led initiatives and long-term charity partnerships, we support education, inclusion, and well-being – empowering communities while building a culture of responsibility and care.
Addressed 30-40% failure rate with Adyen’s 100% uptime.
Completed integration in 6-8 weeks from Proof of Concept approval.
Ensured end-to-end reliability and improved financial integrity across stores.
Global travel experience player Avolta, operate the World Duty Free stores on-board P&O ferries, with approximately 70 payment devices in use.
Inconsistent on-board connectivity to the payment provider was the business challenge. Weak and intermittent satellite signal is not uncommon in this kind of setting but for World Duty Free this was causing a 30 – 40% payment failure and P&O ferry customer frustration. The connectivity issues and an unreliable solution had meant a return to stand-alone PEDs with manual transaction processing and a disjointed process.
Transactions were commencing online but then failing with the legacy architecture of the existing payment service provider (PSP) struggling in the grey area of on and offline.
PMC conducted an analysis of the incumbent PSP and a comparison with a range of alternative PSPs. It became clear that different providers deliver varying levels of performance.
Using the PMC Graphene platform, with out-of-the-box integration to multiple payment service providers, multiple test scenarios were repeatedly run. Each deploying a PED, payment provider and the Graphene platform.
The three payment platforms tested returned a range of performance results, emphasising the importance of payment provider selection and its impact on customer experience and confidence in the retail brand.
For the World Duty Free P&O ferries use case, only Adyen delivered 100% uptime and performance. The PMC analysis proved how much a chosen technology can hinder or enable a successfully completed customer journey.
With the Proof of Concept determined but the existing World Duty Free POS unable to integrate with Adyen, the next challenge was the legacy system modernisation. Typically a costly and time-consuming project, PMC was instead able to easily deploy the Graphene platform as the payment middleware and interface between legacy PoS and Adyen.
PMC delivered a rapid outcome, just 6 – 8 weeks from POC sign-off to solution deployment. From the first Consulting engagement to project conclusion was a slick 6 months. Switching to a new payment service provider has historically been a painful process for retailers, but the quick POC and ability to rapidly deploy the Graphene platform, with in-built PSP integration, made this payment integration project much simpler. It takes the unique combination of POS expertise, integration experience and the PMC Graphene platform to deliver such exceptional results.
World Duty Free has benefitted from a cost effective POC and a rapidly deployed integration solution delivered on the promise of the first consulting engagement. A great example of seamlessly defining a business problem, proving a business case, presenting a solution and completing a successful roll out middleware on a simple SaaS contract.
PMC has taken away the headache of integration to our new payment service provider. Being able to reintroduce an integrated payment solution brings huge benefits to stores and our customers in store. We now have end-to-end reliability with better finance integrity. We are also able to deploy Adyen for ecommerce.
Explore the latest thinking on technology trends and in-market case studies.
Ann Summers is a bold retail brand with a proud family heritage - rising from humble beginnings to become a staple of the British high street.
A leading Premier League football club, renowned for its fanbase and stadium atmosphere, wanted to elevate the premium matchday experience while unlocking new retail opportunities.
High street fashion retailer Primark required a worldwide Point of Sale (ePOS) strategy and suitable solution providers that would work across existing and prospective global markets, starting initially with the US.
Banner, a leading UK school clothing supplier, faced a critical challenge: evolving its digital commerce capabilities to keep pace with customer expectations and business demands without incurring incremental IT costs.
Fashion brand Superdry competes in a tough global marketplace, with 740 branded stores across 61 countries.
Crew Clothing Company urgently needed to innovate their in-store customer experience, particularly in the face of pandemic-related store closures and reduced foot traffic.
Ann Summers is a bold retail brand with a proud family heritage - rising from humble beginnings to become a staple of the British high street.
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