Case studies
Transforming Web Applications and Order Management for Green Commute Initiative
Operational efficiency
Enhanced web application capabilities and streamlined order management processes.
Outsourcing transition
Long-standing collaboration with a focus on web development and support.
Service quality
High-quality development and support services through dedicated, full-time resources.
Challenge
Addressing inefficiencies in manual operational support
Green Commute Initiative (GCI) is a Cycle to Work Scheme provider, helping employees save on bike purchases while promoting health and sustainability. GCI ensures smooth management of everything from initial customer interest to final delivery, making the process seamless for both employers and employees.
GCI struggled with outdated web applications and inefficient order management systems that hindered their operational efficiency. The existing systems were unable to keep up with the growing demands of GCI’s operations.
Approach
Dedicated development and support for optimised performance
Solution
Automated processes and improved customer experience
The automation developed by PMC has been crucial in demonstrating GCI’s capability to rapidly scale service provision. This capability has played a key role in recent contract negotiations with larger corporate clients. Additionally, the GCI reseller payment solution, also developed by PMC, has enhanced the customer experience of the cycle-to-work scheme and ensured stable, predictable cash flow for GCI, which is essential for their not-for-profit operations.
Outcome
Increased efficiency and strategic advantage
We value PMC for their outstanding level of technical expertise and a client engagement model that blends strategic contribution with development practices and project delivery.
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