PMC Enhances Customer Experience for Select Fashion

Deployment Efficiency

Achieved rapid IT infrastructure transformation.

Database Integration to 50 Databases

Successfully integrated and managed.

System Reliability

Significantly reduced incident alerts.

Challenge

Inefficient Database Management Disrupting Retail Operations

Select Fashion, a leading retailer in the clothing and accessories industry, faced significant operational challenges due to inefficiencies within their point-of-sale (POS) systems. The core issue lay in their databases, which were not being optimised or monitored effectively, leading to frequent disruptions that impacted customer service across their nationwide chain of stores. In the fast-paced retail environment, these interruptions resulted in longer queues and potential sales losses, making it clear that Select Fashion needed a solution to ensure continuous, reliable service.

Approach

Expert Diagnosis and Strategic Outsourcing

Recognising that the issue was beyond the expertise of their internal teams, Select Fashion sought out PMC for their specialist skills in database management. PMC proposed a comprehensive health check to diagnose the underlying problems. This assessment led to the strategic decision to fully outsource the administration and management of nearly 50 critical databases to PMC. By leveraging PMC’s deep expertise, Select Fashion aimed to optimise their IT infrastructure, allowing their staff to focus on delivering superior customer service.

Solution

Revamping Database Management for Enhanced Reliability

PMC implemented a robust overhaul of Select Fashion’s database management system. This included rewriting outdated legacy software, enhancing security protocols, and improving audit logs. The solution also involved a seamless migration of databases and a long-term management agreement with PMC. This approach not only improved system reliability but also provided continuous monitoring and optimisation, ensuring that the IT infrastructure could support Select Fashion’s operational needs effectively.

Outcome

Improved System Performance and Customer Satisfaction

With PMC’s expert management, Select Fashion saw a significant reduction in incident alerts and an overall improvement in service levels. The enhanced reliability of their IT infrastructure directly contributed to better customer satisfaction and loyalty. With fewer disruptions and more efficient service, Select Fashion is now well-positioned to explore further modernisation efforts, such as phasing-out outdated POS hardware and upgrading their applications, all under the expert guidance of PMC.

 

We need our customers to be served quickly to avoid long queues and losing them in store. It’s all about improving the customer journey. Having reliable infrastructure is key to this – which in turn relies on good quality data.

PMC and the team were invaluable in resolving this and it helped build the relationship; we have complete faith in them. PMC is always our first port of call if there are any issues.

Find out more

Fast-Tracking Market Launch for Pluxee During Testing Times

When world-leading employee benefits and engagement solutions company Pluxee, found itself in need of further resources to test the functionality of a new Government-related....

Enabling digital growth for Signet Jewelers

Signet Jewelers, the world’s largest retailer of diamond jewellery, faced the urgent need to enhance its digital capabilities amidst the challenges brought about by Covid-19. PMC stepped in as a strategic partner, initially focusing....

Customer experience transformation for Crew Clothing

Crew Clothing Company urgently needed to innovate their in-store customer experience, particularly in the face of pandemic-related store closures and reduced foot traffic....