Rapid achievement of multi-territory fiscal compliance across all locations

Rapid Deployment

PMC delivered the project in 4 months, going live in the UK and France in a single day.

Flexible ePOS

The Graphene platform provided fiscal compliance and mobile functionality through iPads and Android SoftPOS.

Scalability

The solution was successfully rolled out to the Middle East demonstrating its adaptability for future growth.

Challenge

Implementing a scalable ePOS solution for global retail operations

A global brand known for its innovative designs in furniture and home accessories needed a flexible and scalable ePOS solution for their 11 stores worldwide. They required a front-end POS that could integrate with their NetSuite ERP system while ensuring fiscal compliance across multiple countries. With the internal team engaged in other projects, the retailer sought expert assistance to manage the selection and implementation process.

Approach

Leveraging PMC’s expertise for seamless integration with NetSuite ERP

PMC was chosen to provide a front-end ePOS solution integrated with NetSuite ERP. PMC deployed their eBasket module on in-store iPads, offering essential ePOS functionality, including sales, refunds, exchanges, cash, card payments, gift cards, eReceipts, and fiscal compliance. The project also required PMC to manage data integration for customers, products, pricing, transactions, and users, ensuring smooth functionality across all locations.

Solution

Deploying the eBasket module on iPads to enable essential in-store transactions

Through the Graphene platform on AWS, PMC successfully delivered the ePOS functionality within four months. The solution was deployed simultaneously across all UK and French stores in a single day, without disruption. The Graphene platform enabled further integrations, including trialling Android SoftPOS, extending functionality beyond traditional in-store POS.

Outcome

Successful ePOS launch with continuous enhancements and expansion into the Middle East

The ePOS system has been live since its initial rollout, with new features and functions continuously introduced to improve the retailer’s operations. The solution has also been successfully expanded to the Middle East, reflecting its scalability and success.

PMC managed the selection in a very structured and detailed way. Throughout the process their consultants’ experience and insight added real value and helped us get to the right decision for our business.

Supergroup IT Director

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