Transforming Web Applications and Order Management for Green Commute Initiative
Operational efficiency
Enhanced web application capabilities and streamlined order management processes.
Outsourcing transition
Long-standing collaboration with a focus on web development and support.
Service quality
High-quality development and support services through dedicated, full-time resources.
Challenge
Addressing inefficiencies in manual operational support
Green Commute Initiative (GCI) is a Cycle to Work Scheme provider, helping employees save on bike purchases while promoting health and sustainability. GCI ensures smooth management of everything from initial customer interest to final delivery, making the process seamless for both employers and employees.
GCI struggled with outdated web applications and inefficient order management systems that hindered their operational efficiency. The existing systems were unable to keep up with the growing demands of GCI's operations.Approach
Dedicated development and support for optimised performance
To address these issues, PMC was brought in to provide web application development. Since 2018, PMC has been pivotal in transforming GCI’s systems, including the creation of the 'Instant GCI' portal and a new module for managing change orders. PMC’s dedicated approach ensures that GCI receives continuous support and high-quality development services. The full-time resources allocated to GCI applications enable efficient management of change requests and enhancements, ensuring that GCI’s web applications meet evolving business needs effectively.
Solution
Automated processes and improved customer experience
The automation developed by PMC has been crucial in demonstrating GCI’s capability to rapidly scale service provision. This capability has played a key role in recent contract negotiations with larger corporate clients. Additionally, the GCI reseller payment solution, also developed by PMC, has enhanced the customer experience of the cycle-to-work scheme and ensured stable, predictable cash flow for GCI, which is essential for their not-for-profit operations.
Outcome
Increased efficiency and strategic advantage
PMC’s contributions have led to significant improvements in GCI’s operational efficiency and customer experience. The enhancements have supported GCI’s growth, facilitating successful negotiations with new clients and maintaining a stable financial outlook. The ongoing support and development provided by PMC are integral to GCI’s continued success and strategic positioning.
We value PMC for their outstanding level of technical expertise and a client engagement model that blends strategic contribution with development practices and project delivery.
Find out more
Fast-Tracking Market Launch for Pluxee During Testing Times
When world-leading employee benefits and engagement solutions company Pluxee, found itself in need of further resources to test the functionality of a new Government-related....
Enabling digital growth for Signet Jewelers
Signet Jewelers, the world’s largest retailer of diamond jewellery, faced the urgent need to enhance its digital capabilities amidst the challenges brought about by Covid-19. PMC stepped in as a strategic partner, initially focusing....
Customer experience transformation for Crew Clothing
Crew Clothing Company urgently needed to innovate their in-store customer experience, particularly in the face of pandemic-related store closures and reduced foot traffic....
