Joint study by PMC and Retail Economics highlights the widening gap between commerce leaders and those lagging behind
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Talent-Driven Technology Services for Global Commerce
PMC empowers retailers and brands with technology services that balance legacy support and modern innovation. With over 20 years’ experience, 500+ experts and operations across 24 countries, we deliver consulting, engineering, platforms and managed services that drive customer-centric transformation and measurable business outcomes.
Consulting & Advisory Services for Modern Commerce Technology Decisions
PMC helps businesses navigate complex technology decisions with clarity and confidence. From strategy and platform selection to architecture, governance and capability building, we deliver independent, practical advice that aligns technology with commercial goals, drives performance and accelerates measurable outcomes.
Project Delivery & Management for Retail, D2C, and Technology
PMC ensures successful project outcomes from concept to completion. Combining independent accountability, pragmatic governance and deep retail technology expertise, we deliver project management, business analysis and change management services that keep initiatives on track, maximise adoption and realise measurable business benefits.
Software Engineering Services for Modern Commerce Transformation
PMC delivers tailored software engineering teams for commerce and digital transformation. From cloud, DevOps and application modernisation to commerce platforms, data solutions and product development, we provide seamless, cost-effective engineering partnerships that integrate with your team, accelerate delivery, and drive measurable business outcomes.
Digital Services for Scalable, High-Performing Commerce Experiences
PMC delivers digital services that turn platforms into growth drivers, not blockers. We align technology with business goals to improve performance, enhance customer journeys and scale systems reliably. From strategy and development to optimisation and long-term support, our adaptable, collaborative approach ensures measurable impact and lasting value.
Testing & Automation Services for Reliable, High-Quality Digital Solutions
PMC delivers tailored testing and automation solutions across digital, POS and integrated systems. Combining manual, automated and strategic testing approaches, we accelerate time-to-market, reduce risk and ensure stable, high-quality solutions – helping businesses maintain reliability, efficiency and long-term success in complex IT environments.
Build the unified commerce solution you need without barriers.
Graphene is modular by design, it connects your channels, sharpens your data, and gets new capabilities live fast. More control. Lower risk. Built to scale with you.
Managed IT Services for Retail and Commerce Operations
PMC delivers tailored managed IT services across retail and commerce environments, including service desk, application and database management, hardware support and endpoint management. Our proactive, scalable approach ensures system stability, optimises operations and enhances customer experience while providing trusted, expert support globally.
Insights That Shape the Future of Commerce
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
Stay Connected with PMC Events
Get the latest events announcements about PMC
Previous Events
The Latest News from PMC
Download Research, Whitepapers and eBooks
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
Independent Global Leader in Commerce Technology
PMC powers mission-critical commerce operations for global brands. Combining consulting, engineering and 24/7 managed services, we bridge legacy and modern architectures, reduce risk and accelerate outcomes – helping retailers scale smarter in today’s customer-centric, globally connected market.
Guiding Our Vision with Integrity and Impact
PMC is built on honesty, ownership, and collaboration. We do the right thing for our customers and people, go the extra mile and deliver outcomes with integrity – driving trust, performance and lasting partnerships across our global business.
Meet the People Driving PMC Forward
Our leadership team blends decades of commerce technology experience with a shared commitment to innovation and impact. Guided by integrity and expertise, they lead PMC’s mission to deliver trusted technology solutions for global retailers and brands.
Collaborating with Trusted Partners for Digital Success
PMC partners with leading technology providers – strategic platforms, alliance partners and service providers, to deliver seamless, innovative solutions. Together, we unlock flexibility, scalability and value, helping retailers and brands accelerate transformation with trusted global technologies.
Making a Positive Impact in Our Communities
PMC is committed to creating meaningful social impact in the UK and India. Through employee-led initiatives and long-term charity partnerships, we support education, inclusion, and well-being – empowering communities while building a culture of responsibility and care.
Shape a future you believe in
Talent-Driven Technology Services for Global Commerce
PMC empowers retailers and brands with technology services that balance legacy support and modern innovation. With over 20 years’ experience, 500+ experts and operations across 24 countries, we deliver consulting, engineering, platforms and managed services that drive customer-centric transformation and measurable business outcomes.
Consulting & Advisory Services for Modern Commerce Technology Decisions
PMC helps businesses navigate complex technology decisions with clarity and confidence. From strategy and platform selection to architecture, governance and capability building, we deliver independent, practical advice that aligns technology with commercial goals, drives performance and accelerates measurable outcomes.
Project Delivery & Management for Retail, D2C, and Technology
PMC ensures successful project outcomes from concept to completion. Combining independent accountability, pragmatic governance and deep retail technology expertise, we deliver project management, business analysis and change management services that keep initiatives on track, maximise adoption and realise measurable business benefits.
Software Engineering Services for Modern Commerce Transformation
PMC delivers tailored software engineering teams for commerce and digital transformation. From cloud, DevOps and application modernisation to commerce platforms, data solutions and product development, we provide seamless, cost-effective engineering partnerships that integrate with your team, accelerate delivery, and drive measurable business outcomes.
Digital Services for Scalable, High-Performing Commerce Experiences
PMC delivers digital services that turn platforms into growth drivers, not blockers. We align technology with business goals to improve performance, enhance customer journeys and scale systems reliably. From strategy and development to optimisation and long-term support, our adaptable, collaborative approach ensures measurable impact and lasting value.
Testing & Automation Services for Reliable, High-Quality Digital Solutions
PMC delivers tailored testing and automation solutions across digital, POS and integrated systems. Combining manual, automated and strategic testing approaches, we accelerate time-to-market, reduce risk and ensure stable, high-quality solutions – helping businesses maintain reliability, efficiency and long-term success in complex IT environments.
Build the unified commerce solution you need without barriers.
Graphene is modular by design, it connects your channels, sharpens your data, and gets new capabilities live fast. More control. Lower risk. Built to scale with you.
Managed IT Services for Retail and Commerce Operations
PMC delivers tailored managed IT services across retail and commerce environments, including service desk, application and database management, hardware support and endpoint management. Our proactive, scalable approach ensures system stability, optimises operations and enhances customer experience while providing trusted, expert support globally.
Insights That Shape the Future of Commerce
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
Stay Connected with PMC Events
Get the latest events announcements about PMC
Previous Events
The Latest News from PMC
Download Research, Whitepapers and eBooks
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
Independent Global Leader in Commerce Technology
PMC powers mission-critical commerce operations for global brands. Combining consulting, engineering and 24/7 managed services, we bridge legacy and modern architectures, reduce risk and accelerate outcomes – helping retailers scale smarter in today’s customer-centric, globally connected market.
Guiding Our Vision with Integrity and Impact
PMC is built on honesty, ownership, and collaboration. We do the right thing for our customers and people, go the extra mile and deliver outcomes with integrity – driving trust, performance and lasting partnerships across our global business.
Meet the People Driving PMC Forward
Our leadership team blends decades of commerce technology experience with a shared commitment to innovation and impact. Guided by integrity and expertise, they lead PMC’s mission to deliver trusted technology solutions for global retailers and brands.
Collaborating with Trusted Partners for Digital Success
PMC partners with leading technology providers – strategic platforms, alliance partners and service providers, to deliver seamless, innovative solutions. Together, we unlock flexibility, scalability and value, helping retailers and brands accelerate transformation with trusted global technologies.
Making a Positive Impact in Our Communities
PMC is committed to creating meaningful social impact in the UK and India. Through employee-led initiatives and long-term charity partnerships, we support education, inclusion, and well-being – empowering communities while building a culture of responsibility and care.
Shape a future you believe in
PMC, a leading technology service provider, has secured investment from BGF to support the expansion of its services to a growing commerce customer base, supporting their digital transformation across both digital and physical platforms.
Founded in 2001 by Paul Mason, PMC provides consulting, professional services, digital engineering and managed services to over 120 retail, commerce and technology customers across 24 countries.
The 500-strong team from the UK and India has built a strong and loyal customer base with leading brands such as WHSmith, National Express, Primark, Crew Clothing and World Duty Free, among many others.
The funding and expertise from BGF, the UK and Ireland’s most active growth capital investor, will support PMC in expanding its portfolio of digital engineering and managed services globally, together with investing in its Graphene Commerce Platform which helps to accelerate business transformation and deliver truly integrated digital commerce solutions.
The business is in a growth phase and is investing in a new global centre of excellence in Vadodara, India. The new facility will provide capacity to expand PMC’s talented team to over 1,000 people globally, with dedicated customer teams.
Former Kingfisher executive Paul Worthington will remain on the Board as a Non-Executive Director, together with founder, Paul Mason.
It was important to find a partner that really understood our approach to talent-driven transformation and valued our culture, deep domain knowledge, customer-first mindset and global delivery ambition. The BGF team is fully supportive of and aligned to the incredible opportunity that the rapidly changing commerce technology landscape provides us.
BGF was a natural choice for us as we take this next step in our growth journey. We look forward to working with their team closely as we continue our global expansion and further develop our services for our growing commerce customer base.
The minority investment deal was led by Duncan Wade and Harry Kernick, investors in BGF’s Reading team, who will both support the PMC Board and the wider leadership team’s ambitious growth strategy.
PMC’s exceptional team of sector specialists deliver independent and mission critical technology services to an impressive list of loyal customers based across the globe. Under the leadership of Paul Mason as founder and Richard Lowe as CEO, the company has built a market leading reputation, driving strong growth and investing in high-performing talent in both India and the UK. We are excited to support PMC in its next phase of growth as it continues to develop and deliver trusted and innovative solutions to the Retail, B2C/D2C and Commerce markets.
BGF was set up in 2011 and has invested over £4.5bn in more than 600 companies, making it one of the most active growth capital investors in the UK and Ireland. BGF is a minority, non-controlling equity partner with a patient outlook on investments, based on shared long-term goals with the management teams it backs. BGF invests in growing businesses in the UK and Ireland through its network of 15 offices. BGF is a certified UK B Corporation (B Corp), reflecting its commitment to creating a positive impact across the growth economy.
Joint study by PMC and Retail Economics highlights the widening gap between commerce leaders and those lagging behind
PMC signs lease at Alembic City, Vadodara, to support continued growth—expanding capacity to over 1,000 employees in India by 2025.
PMC launches Graphene, a composable commerce platform enabling fast scaling, enhanced CX, and streamlined operations.
Stay up-to-date with all the latest news and updates from PMC.
PMC opens Innovation & Delivery Centre in Vadodara, India, enhancing global delivery, innovation, and unified commerce capabilities.
PMC’s Graphene Platform wins Composable Commerce System Integrator of the Year, delivering agile, scalable, cost-effective retail integration solutions.
PMC officially recognised as a Shopify Plus Partner, delivering engineering-led solutions and long-term digital commerce growth for retailers.
Joint study by PMC and Retail Economics highlights the widening gap between commerce leaders and those lagging behind
WHSmith partners with PMC to enhance in-store experience with 24/7 support, service desk, and managed services for tech-led transformation.
PMC adds Adobe Commerce engineering to deliver scalable, integrated e-commerce solutions tailored to modern retail.
PMC signs lease at Alembic City, Vadodara, to support continued growth—expanding capacity to over 1,000 employees in India by 2025.
PMC launches Graphene, a composable commerce platform enabling fast scaling, enhanced CX, and streamlined operations.
PMC opens Innovation & Delivery Centre in Vadodara, India, enhancing global delivery, innovation, and unified commerce capabilities.
PMC’s Graphene Platform wins Composable Commerce System Integrator of the Year, delivering agile, scalable, cost-effective retail integration solutions.
PMC officially recognised as a Shopify Plus Partner, delivering engineering-led solutions and long-term digital commerce growth for retailers.
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