Insights / News

WHSmith partners with PMC to enhance in-store experience

News | Oxford, UK, 04 March 2025

Insights / News

WHSmith partners with PMC to enhance in-store experience

News | Oxford, UK, 04 March 2025

WHSmith partners with PMC to enhance in-store experience

PMC is pleased to announce its expanded partnership with WHSmith to deliver a new programme of comprehensive managed services that will support the retailer’s ongoing transformation across its UK and Ireland stores. As WHSmith embarks on further modernising its in-store technology operations, PMC will provide critical service desk, application support and remote monitoring assistance to ensure operational stability throughout the transition and beyond.

PMC’s reputation as the UK leading technology service provider to retail along with their 20+ years of retail experience were key factors in WHSmith trusting PMC to deliver the new support services.

“PMC’s deep understanding of our business and their ability to provide seamless support were key factors in choosing them for this project,” said Paul Rodgers, IT Services Director.
“Their commitment to empowering our store teams with efficient technology solutions is vital to ensure our colleagues can deliver the exceptional service our customers expect.”

PMC’s managed services will be integral to WHSmith’s transition, providing Service Desk for stores, 24*7*365 remote monitoring, rapid incident resolution, and specialist technical application support for existing technologies. This wraparound support ensures WHSmith can focus on enhancing customer experience while PMC handles the complexities of service integration and operational management.

Our focus is on helping WHSmith leverage modern technology while maintaining the stability of their operations. Our managed services will ensure the retailer is well-equipped to handle the challenges of today’s fast-paced retail landscape, particularly in high-demand environments like travel retail.

Jake Allmond

Client Services Director at PMC

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