PMC, the UK’s leading global retail technology service provider, today launched a landmark report in partnership with Retail Economics, revealing how UK retailers and direct-to-consumer (DTC) brands are responding to mounting pressures from changing consumer expectations, economic uncertainty, and rising technological demands.
Based on in-depth surveys with 100 retail and DTC brands, the report uncovers a clear conclusion: unified commerce is no longer a future ambition—it’s a present-day differentiator.
As customer expectations rise and operational demands intensify, the study finds that brands embracing smarter, integrated systems are building the agility, speed, and insight required to lead. Those stuck with disconnected infrastructure are falling behind fast.
Unified commerce isn’t just an upgrade — it’s a full rethink of how retail operates. This report reinforces what we see every day — businesses that build smarter systems, deliver more connected experiences, and think modular from the start are winning where it matters: speed, margin, and loyalty.
Retailers are at a critical juncture. The capability gap is widening. Only those investing in future-ready infrastructure will be able to meet growing customer demands while simplifying operational complexity.
This research aligns closely with PMC’s Scale Smarter; an approach that champions strategic clarity, agile delivery, and growth grounded in smarter infrastructure. Unified commerce is not a trend. It’s the foundation for modern commerce ecosystems that adapt, integrate, and evolve without friction.
The full report, “The Race to Unified Commerce: Keeping Pace with Customer Expectations, Technology and Trends,” is available for download now.
PMC signs lease at Alembic City, Vadodara, to support continued growth—expanding capacity to over 1,000 employees in India by 2025.
Lifetime Brands Europe partners with PMC to develop a custom software solution to automate catalog creation and streamline sales processes.
PMC is proud to be the headline sponsor for the RTIH Innovation Awards 2023, celebrating cutting-edge retail technology and innovation.
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PMC signs lease at Alembic City, Vadodara, to support continued growth—expanding capacity to over 1,000 employees in India by 2025.
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Lifetime Brands Europe partners with PMC to develop a custom software solution to automate catalog creation and streamline sales processes.
PMC opens Innovation & Delivery Centre in Vadodara, India, enhancing global delivery, innovation, and unified commerce capabilities.
PMC’s Graphene Platform wins Composable Commerce System Integrator of the Year, delivering agile, scalable, cost-effective retail integration solutions.
PMC officially recognised as a Shopify Plus Partner, delivering engineering-led solutions and long-term digital commerce growth for retailers.
The Board of PMC is delighted to announce that Sharon Baylay-Bell has joined as Non-Executive Chair, succeeding Paul Mason, who founded PMC in 2001 and will remain on the Board as a Non-Executive Director.
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