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Case studies

How Pluxee delivered a Government Voucher Scheme on Time, With Rigorous QA

On-Time Launch

The Crown Commercial Services voucher scheme went live as planned. A project built from scratch, with testing completed within a demanding timeframe.

Enhanced test coverage

PMC’s scripts enabled business users and account managers to run complex scenarios themselves, widening the testing pool without adding technical headcount.

Strategic partnership

The collaboration with PMC provided Pluxee with valuable industry insights and recommendations, enhancing project outcomes and operational strategies.

Challenge

Meeting the Needs of a Resource-Heavy Project

When global employee benefits and engagement solutions company Pluxee, found itself in need of further resources to test the functionality of a new Government-related voucher scheme, they turned to external expertise to ensure timely delivery of a robust product. The new ‘Crown Commercial Services’ voucher scheme framework required rigorous systems testing, a task typically handled in-house but posed challenges due to its scale and complexity.

Antonia Haines, Delivery Manager at Pluxee, explains, “It was a resource-heavy project that had to be built from scratch, requiring extensive effort. The timescales were tight, and our internal team was stretched thin.”

Approach

Expert Scripting to Streamline Testing

Drawing on its expertise in software test automation services, PMC was enlisted to develop comprehensive scripts covering all aspects of user journeys and scenarios for thorough testing. These scripts were crucial as they allowed non-technical personnel, including business users and account managers, to participate effectively in testing, even in complex scenarios.

Antonia Haines, Delivery Manager at Pluxee, says: “PMC quickly developed scripts that covered all scope areas in a user-friendly manner, enabling broad participation from our team.”

Solution

Enhancing Efficiency and User Experience

PMC’s expertise extended beyond scripting to encompass exploratory testing and functional test execution phases, ensuring product stability and enhancing user experience. Their agile response to system changes during the project underscored their adaptability and industry knowledge, providing valuable recommendations and transparent communication throughout.

Outcome

On Time, On Scope, and Ready to Go

For Pluxee, the partnership meant the launch could happen with confidence. By leveraging PMC’s capabilities, Pluxee streamlined its testing process, reducing the burden on internal resources and enhancing overall efficiency. The partnership not only facilitated successful project delivery but also paved the way for future collaborations to further augment Pluxee’s capabilities.

PMC’s approach allowed us to create organised libraries of test scripts and efficient test plans, significantly improving our testing process.

Antonia Haines

Delivery Manager, Pluxee

PMC provides software test automation services, manual testing and agile-embedded QA for retail and commerce businesses. Explore our Software Testing and Automation Services to see how we help teams improve quality, accelerate releases and scale with confidence.