The Health Lottery partners with PMC for cost-efficient and responsive testing services

Operational efficiency

Optimised testing processes with a dedicated resource model, enhancing cost-effectiveness and responsiveness.

Partnership transition

Seamless shift to a dedicated testing resource, aligning with evolving needs and strategic goals.

Service quality

Consistently high-quality testing services through a deep understanding of client operations.

Challenge

Supporting testing demands for a health-focused initiative

Launched in September 2011, The Health Lottery is dedicated to addressing health inequalities across Great Britain. It operates on behalf of 6 society lotteries and partners with the People’s Health Trust to direct funds to critical grassroots health causes. Having raised over £132 million to date, the initiative supports essential health and wellness programs.
PMC was initially engaged to provide comprehensive testing services for The Health Lottery’s launch, including functional and integration testing of retail terminals and website functionality.
Following a successful go-live, The Health Lottery continued to engage PMC on a project-by-project basis for transactional testing. However, the sporadic nature of these engagements, coupled with changing demands, created challenges in resource allocation and continuous improvement.

Approach

Strategic integration of a dedicated testing resource

To address these challenges, The Health Lottery chose to utilise PMC’s testing capabilities on a regular basis. By assigning a permanent resource from PMC’s Testing team, The Health Lottery gained a dedicated partner with a thorough understanding of their operational needs. This strategic move provided the stability and consistency required to meet evolving demands effectively.

Solution

Streamlined and efficient testing services

The integration of a dedicated testing resource allowed PMC to deliver timely and high-quality testing services tailored to The Health Lottery’s requirements. This approach enhanced operational efficiency and responsiveness, ensuring that testing processes remained aligned with the organisation’s objectives.

Outcome

Enhanced efficiency and strategic focus

The partnership with PMC has significantly improved The Health Lottery’s testing efficiency and service quality. With a dedicated resource in place, The Health Lottery benefits from reliable, on-time testing and the ability to swiftly adapt to new requirements. This collaboration supports their ongoing mission to address health inequalities and advance public health initiatives.

PMC’s understanding of our operational needs and their detailed approach to outsourcing has significantly enhanced our service quality and operational efficiency. Their support has allowed us to focus on strategic projects and achieve better overall performance.

Brendan McKeown

Group IT Director, Peacocks

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