Joint study by PMC and Retail Economics highlights the widening gap between commerce leaders and those lagging behind
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- What we do
Talent-Driven Technology Services for Global Commerce
PMC empowers retailers and brands with technology services that balance legacy support and modern innovation. With over 20 years’ experience, 500+ experts and operations across 24 countries, we deliver consulting, engineering, platforms and managed services that drive customer-centric transformation and measurable business outcomes.
Consulting & Advisory Services for Modern Commerce Technology Decisions
PMC helps businesses navigate complex technology decisions with clarity and confidence. From strategy and platform selection to architecture, governance and capability building, we deliver independent, practical advice that aligns technology with commercial goals, drives performance and accelerates measurable outcomes.
Project Delivery & Management for Retail, D2C, and Technology
PMC ensures successful project outcomes from concept to completion. Combining independent accountability, pragmatic governance and deep retail technology expertise, we deliver project management, business analysis and change management services that keep initiatives on track, maximise adoption and realise measurable business benefits.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Software Engineering Services for Modern Commerce Transformation
PMC delivers tailored software engineering teams for commerce and digital transformation. From cloud, DevOps and application modernisation to commerce platforms, data solutions and product development, we provide seamless, cost-effective engineering partnerships that integrate with your team, accelerate delivery, and drive measurable business outcomes.
- Legacy modernisation
- System development & integration
- Operational assurance
- System development & integration
- Digitisation & cost optimisation
Digital Services for Scalable, High-Performing Commerce Experiences
PMC delivers digital services that turn platforms into growth drivers, not blockers. We align technology with business goals to improve performance, enhance customer journeys and scale systems reliably. From strategy and development to optimisation and long-term support, our adaptable, collaborative approach ensures measurable impact and lasting value.
- Legacy modernisation
- System development & integration
- Operational assurance
- System development & integration
- Digitisation & cost optimisation
Testing & Automation Services for Reliable, High-Quality Digital Solutions
PMC delivers tailored testing and automation solutions across digital, POS and integrated systems. Combining manual, automated and strategic testing approaches, we accelerate time-to-market, reduce risk and ensure stable, high-quality solutions – helping businesses maintain reliability, efficiency and long-term success in complex IT environments.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Graphene Platform for Flexible, Scalable, and Cost-Effective Retail Solutions
Graphene delivers modular, composable solutions that enhance customer experience, streamline operations and provide meaningful data insights. Tailored for multi-channel retail, it enables rapid feature deployment, seamless integration and cost-effective scalability – giving businesses flexibility, speed-to-market and control without legacy constraints.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Managed IT Services for Retail and Commerce Operations
PMC delivers tailored managed IT services across retail and commerce environments, including service desk, application and database management, hardware support and endpoint management. Our proactive, scalable approach ensures system stability, optimises operations and enhances customer experience while providing trusted, expert support globally.
- Expertise gaps & tech intricacies
- Brand reputation damage
- Resource constraints
- Operational ineffciencies
-
Enterprise, application and technical
- Who we work with
- Insights
Insights That Shape the Future of Commerce
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
Stay Connected with PMC Events
The Latest News from PMC
Download Research, Whitepapers and eBooks
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
- Case Studies
- About us
Independent Global Leader in Commerce Technology
PMC powers mission-critical commerce operations for global brands. Combining consulting, engineering and 24/7 managed services, we bridge legacy and modern architectures, reduce risk and accelerate outcomes – helping retailers scale smarter in today’s customer-centric, globally connected market.
Guiding Our Vision with Integrity and Impact
PMC is built on honesty, ownership, and collaboration. We do the right thing for our customers and people, go the extra mile and deliver outcomes with integrity – driving trust, performance and lasting partnerships across our global business.
Meet the People Driving PMC Forward
Our leadership team blends decades of commerce technology experience with a shared commitment to innovation and impact. Guided by integrity and expertise, they lead PMC’s mission to deliver trusted technology solutions for global retailers and brands.
Collaborating with Trusted Partners for Digital Success
PMC partners with leading technology providers – strategic platforms, alliance partners and service providers, to deliver seamless, innovative solutions. Together, we unlock flexibility, scalability and value, helping retailers and brands accelerate transformation with trusted global technologies.
Making a Positive Impact in Our Communities
PMC is committed to creating meaningful social impact in the UK and India. Through employee-led initiatives and long-term charity partnerships, we support education, inclusion, and well-being – empowering communities while building a culture of responsibility and care.
Shape a future you believe in
Close
- What we do
Talent-Driven Technology Services for Global Commerce
PMC empowers retailers and brands with technology services that balance legacy support and modern innovation. With over 20 years’ experience, 500+ experts and operations across 24 countries, we deliver consulting, engineering, platforms and managed services that drive customer-centric transformation and measurable business outcomes.
Consulting & Advisory Services for Modern Commerce Technology Decisions
PMC helps businesses navigate complex technology decisions with clarity and confidence. From strategy and platform selection to architecture, governance and capability building, we deliver independent, practical advice that aligns technology with commercial goals, drives performance and accelerates measurable outcomes.
Project Delivery & Management for Retail, D2C, and Technology
PMC ensures successful project outcomes from concept to completion. Combining independent accountability, pragmatic governance and deep retail technology expertise, we deliver project management, business analysis and change management services that keep initiatives on track, maximise adoption and realise measurable business benefits.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Software Engineering Services for Modern Commerce Transformation
PMC delivers tailored software engineering teams for commerce and digital transformation. From cloud, DevOps and application modernisation to commerce platforms, data solutions and product development, we provide seamless, cost-effective engineering partnerships that integrate with your team, accelerate delivery, and drive measurable business outcomes.
- Legacy modernisation
- System development & integration
- Operational assurance
- System development & integration
- Digitisation & cost optimisation
Digital Services for Scalable, High-Performing Commerce Experiences
PMC delivers digital services that turn platforms into growth drivers, not blockers. We align technology with business goals to improve performance, enhance customer journeys and scale systems reliably. From strategy and development to optimisation and long-term support, our adaptable, collaborative approach ensures measurable impact and lasting value.
- Legacy modernisation
- System development & integration
- Operational assurance
- System development & integration
- Digitisation & cost optimisation
Testing & Automation Services for Reliable, High-Quality Digital Solutions
PMC delivers tailored testing and automation solutions across digital, POS and integrated systems. Combining manual, automated and strategic testing approaches, we accelerate time-to-market, reduce risk and ensure stable, high-quality solutions – helping businesses maintain reliability, efficiency and long-term success in complex IT environments.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Graphene Platform for Flexible, Scalable, and Cost-Effective Retail Solutions
Graphene delivers modular, composable solutions that enhance customer experience, streamline operations and provide meaningful data insights. Tailored for multi-channel retail, it enables rapid feature deployment, seamless integration and cost-effective scalability – giving businesses flexibility, speed-to-market and control without legacy constraints.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Managed IT Services for Retail and Commerce Operations
PMC delivers tailored managed IT services across retail and commerce environments, including service desk, application and database management, hardware support and endpoint management. Our proactive, scalable approach ensures system stability, optimises operations and enhances customer experience while providing trusted, expert support globally.
- Expertise gaps & tech intricacies
- Brand reputation damage
- Resource constraints
- Operational ineffciencies
-
Enterprise, application and technical
- Who we work with
- Insights
Insights That Shape the Future of Commerce
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
Stay Connected with PMC Events
The Latest News from PMC
Download Research, Whitepapers and eBooks
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
- Case Studies
- About us
Independent Global Leader in Commerce Technology
PMC powers mission-critical commerce operations for global brands. Combining consulting, engineering and 24/7 managed services, we bridge legacy and modern architectures, reduce risk and accelerate outcomes – helping retailers scale smarter in today’s customer-centric, globally connected market.
Guiding Our Vision with Integrity and Impact
PMC is built on honesty, ownership, and collaboration. We do the right thing for our customers and people, go the extra mile and deliver outcomes with integrity – driving trust, performance and lasting partnerships across our global business.
Meet the People Driving PMC Forward
Our leadership team blends decades of commerce technology experience with a shared commitment to innovation and impact. Guided by integrity and expertise, they lead PMC’s mission to deliver trusted technology solutions for global retailers and brands.
Collaborating with Trusted Partners for Digital Success
PMC partners with leading technology providers – strategic platforms, alliance partners and service providers, to deliver seamless, innovative solutions. Together, we unlock flexibility, scalability and value, helping retailers and brands accelerate transformation with trusted global technologies.
Making a Positive Impact in Our Communities
PMC is committed to creating meaningful social impact in the UK and India. Through employee-led initiatives and long-term charity partnerships, we support education, inclusion, and well-being – empowering communities while building a culture of responsibility and care.
Shape a future you believe in
Menu
Close
- What we do
Talent-Driven Technology Services for Global Commerce
PMC empowers retailers and brands with technology services that balance legacy support and modern innovation. With over 20 years’ experience, 500+ experts and operations across 24 countries, we deliver consulting, engineering, platforms and managed services that drive customer-centric transformation and measurable business outcomes.
Consulting & Advisory Services for Modern Commerce Technology Decisions
PMC helps businesses navigate complex technology decisions with clarity and confidence. From strategy and platform selection to architecture, governance and capability building, we deliver independent, practical advice that aligns technology with commercial goals, drives performance and accelerates measurable outcomes.
Project Delivery & Management for Retail, D2C, and Technology
PMC ensures successful project outcomes from concept to completion. Combining independent accountability, pragmatic governance and deep retail technology expertise, we deliver project management, business analysis and change management services that keep initiatives on track, maximise adoption and realise measurable business benefits.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Software Engineering Services for Modern Commerce Transformation
PMC delivers tailored software engineering teams for commerce and digital transformation. From cloud, DevOps and application modernisation to commerce platforms, data solutions and product development, we provide seamless, cost-effective engineering partnerships that integrate with your team, accelerate delivery, and drive measurable business outcomes.
- Legacy modernisation
- System development & integration
- Operational assurance
- System development & integration
- Digitisation & cost optimisation
Digital Services for Scalable, High-Performing Commerce Experiences
PMC delivers digital services that turn platforms into growth drivers, not blockers. We align technology with business goals to improve performance, enhance customer journeys and scale systems reliably. From strategy and development to optimisation and long-term support, our adaptable, collaborative approach ensures measurable impact and lasting value.
- Legacy modernisation
- System development & integration
- Operational assurance
- System development & integration
- Digitisation & cost optimisation
Testing & Automation Services for Reliable, High-Quality Digital Solutions
PMC delivers tailored testing and automation solutions across digital, POS and integrated systems. Combining manual, automated and strategic testing approaches, we accelerate time-to-market, reduce risk and ensure stable, high-quality solutions – helping businesses maintain reliability, efficiency and long-term success in complex IT environments.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Graphene Platform for Flexible, Scalable, and Cost-Effective Retail Solutions
Graphene delivers modular, composable solutions that enhance customer experience, streamline operations and provide meaningful data insights. Tailored for multi-channel retail, it enables rapid feature deployment, seamless integration and cost-effective scalability – giving businesses flexibility, speed-to-market and control without legacy constraints.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Managed IT Services for Retail and Commerce Operations
PMC delivers tailored managed IT services across retail and commerce environments, including service desk, application and database management, hardware support and endpoint management. Our proactive, scalable approach ensures system stability, optimises operations and enhances customer experience while providing trusted, expert support globally.
- Expertise gaps & tech intricacies
- Brand reputation damage
- Resource constraints
- Operational ineffciencies
-
Enterprise, application and technical
- Who we work with
- Insights
Insights That Shape the Future of Commerce
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
Stay Connected with PMC Events
The Latest News from PMC
Download Research, Whitepapers and eBooks
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
- Case Studies
- About us
Independent Global Leader in Commerce Technology
PMC powers mission-critical commerce operations for global brands. Combining consulting, engineering and 24/7 managed services, we bridge legacy and modern architectures, reduce risk and accelerate outcomes – helping retailers scale smarter in today’s customer-centric, globally connected market.
Guiding Our Vision with Integrity and Impact
PMC is built on honesty, ownership, and collaboration. We do the right thing for our customers and people, go the extra mile and deliver outcomes with integrity – driving trust, performance and lasting partnerships across our global business.
Meet the People Driving PMC Forward
Our leadership team blends decades of commerce technology experience with a shared commitment to innovation and impact. Guided by integrity and expertise, they lead PMC’s mission to deliver trusted technology solutions for global retailers and brands.
Collaborating with Trusted Partners for Digital Success
PMC partners with leading technology providers – strategic platforms, alliance partners and service providers, to deliver seamless, innovative solutions. Together, we unlock flexibility, scalability and value, helping retailers and brands accelerate transformation with trusted global technologies.
Making a Positive Impact in Our Communities
PMC is committed to creating meaningful social impact in the UK and India. Through employee-led initiatives and long-term charity partnerships, we support education, inclusion, and well-being – empowering communities while building a culture of responsibility and care.
Shape a future you believe in
Close
- What we do
Talent-Driven Technology Services for Global Commerce
PMC empowers retailers and brands with technology services that balance legacy support and modern innovation. With over 20 years’ experience, 500+ experts and operations across 24 countries, we deliver consulting, engineering, platforms and managed services that drive customer-centric transformation and measurable business outcomes.
Consulting & Advisory Services for Modern Commerce Technology Decisions
PMC helps businesses navigate complex technology decisions with clarity and confidence. From strategy and platform selection to architecture, governance and capability building, we deliver independent, practical advice that aligns technology with commercial goals, drives performance and accelerates measurable outcomes.
Project Delivery & Management for Retail, D2C, and Technology
PMC ensures successful project outcomes from concept to completion. Combining independent accountability, pragmatic governance and deep retail technology expertise, we deliver project management, business analysis and change management services that keep initiatives on track, maximise adoption and realise measurable business benefits.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Software Engineering Services for Modern Commerce Transformation
PMC delivers tailored software engineering teams for commerce and digital transformation. From cloud, DevOps and application modernisation to commerce platforms, data solutions and product development, we provide seamless, cost-effective engineering partnerships that integrate with your team, accelerate delivery, and drive measurable business outcomes.
- Legacy modernisation
- System development & integration
- Operational assurance
- System development & integration
- Digitisation & cost optimisation
Digital Services for Scalable, High-Performing Commerce Experiences
PMC delivers digital services that turn platforms into growth drivers, not blockers. We align technology with business goals to improve performance, enhance customer journeys and scale systems reliably. From strategy and development to optimisation and long-term support, our adaptable, collaborative approach ensures measurable impact and lasting value.
- Legacy modernisation
- System development & integration
- Operational assurance
- System development & integration
- Digitisation & cost optimisation
Testing & Automation Services for Reliable, High-Quality Digital Solutions
PMC delivers tailored testing and automation solutions across digital, POS and integrated systems. Combining manual, automated and strategic testing approaches, we accelerate time-to-market, reduce risk and ensure stable, high-quality solutions – helping businesses maintain reliability, efficiency and long-term success in complex IT environments.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Graphene Platform for Flexible, Scalable, and Cost-Effective Retail Solutions
Graphene delivers modular, composable solutions that enhance customer experience, streamline operations and provide meaningful data insights. Tailored for multi-channel retail, it enables rapid feature deployment, seamless integration and cost-effective scalability – giving businesses flexibility, speed-to-market and control without legacy constraints.
-
Enterprise, application and technical
architecture - Decision making and control
- Transformation
- Market capability services
- Quality assurance and governance
Managed IT Services for Retail and Commerce Operations
PMC delivers tailored managed IT services across retail and commerce environments, including service desk, application and database management, hardware support and endpoint management. Our proactive, scalable approach ensures system stability, optimises operations and enhances customer experience while providing trusted, expert support globally.
- Expertise gaps & tech intricacies
- Brand reputation damage
- Resource constraints
- Operational ineffciencies
-
Enterprise, application and technical
- Who we work with
- Insights
Insights That Shape the Future of Commerce
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
Stay Connected with PMC Events
The Latest News from PMC
Download Research, Whitepapers and eBooks
Explore expert perspectives, research and practical guidance from PMC. From unified commerce to global expansion, testing to transformation, our insights uncover strategies and trends that help retailers and brands stay ahead in an ever-changing digital landscape.
- Case Studies
- About us
Independent Global Leader in Commerce Technology
PMC powers mission-critical commerce operations for global brands. Combining consulting, engineering and 24/7 managed services, we bridge legacy and modern architectures, reduce risk and accelerate outcomes – helping retailers scale smarter in today’s customer-centric, globally connected market.
Guiding Our Vision with Integrity and Impact
PMC is built on honesty, ownership, and collaboration. We do the right thing for our customers and people, go the extra mile and deliver outcomes with integrity – driving trust, performance and lasting partnerships across our global business.
Meet the People Driving PMC Forward
Our leadership team blends decades of commerce technology experience with a shared commitment to innovation and impact. Guided by integrity and expertise, they lead PMC’s mission to deliver trusted technology solutions for global retailers and brands.
Collaborating with Trusted Partners for Digital Success
PMC partners with leading technology providers – strategic platforms, alliance partners and service providers, to deliver seamless, innovative solutions. Together, we unlock flexibility, scalability and value, helping retailers and brands accelerate transformation with trusted global technologies.
Making a Positive Impact in Our Communities
PMC is committed to creating meaningful social impact in the UK and India. Through employee-led initiatives and long-term charity partnerships, we support education, inclusion, and well-being – empowering communities while building a culture of responsibility and care.
Shape a future you believe in
